Help
Answers to the questions we get the most.
Where do you deliver?
Greater Abidjan only for now: the 10 communes of Abidjan and the nearby corridor (Bingerville, Anyama, Songon, Grand-Bassam…). The rest of the country is coming.
How much is delivery?
From 1,000 to 3,000 F depending on the destination commune. The exact price is shown before you pay, never after.
How can I pay?
With Wave, with your Générale CI credit, or in cash on delivery when the seller accepts it.
I received an item that is not right
You have 14 days after delivery to request a return from the order details. If the item is damaged or does not match, the return and the refund are fully covered.
How am I refunded?
To Wave if the payment is less than 72 hours old; after that, as Générale CI credit with a bonus — a late Wave refund costs us fees, and credit reaches you instantly.
Can I cancel an order?
Yes, as long as the seller has not packed it. After that it becomes a return. Cancelling never penalises you.
I sell: when am I paid?
14 days after delivery — the window during which the buyer can ask for a return. A verified shop is paid on delivery, with no wait.
How do I delete my account?
From My account → Delete my account. The account is disabled straight away and erased 30 days later; you can cancel during that period.
A question that is not here?
Write to info@generale-ci.com — we answer in French or English.
info@generale-ci.com