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Answers to the questions we get the most.

Where do you deliver?

Greater Abidjan only for now: the 10 communes of Abidjan and the nearby corridor (Bingerville, Anyama, Songon, Grand-Bassam…). The rest of the country is coming.

How much is delivery?

From 1,000 to 3,000 F depending on the destination commune. The exact price is shown before you pay, never after.

How can I pay?

With Wave, with your Générale CI credit, or in cash on delivery when the seller accepts it.

I received an item that is not right

You have 14 days after delivery to request a return from the order details. If the item is damaged or does not match, the return and the refund are fully covered.

How am I refunded?

To Wave if the payment is less than 72 hours old; after that, as Générale CI credit with a bonus — a late Wave refund costs us fees, and credit reaches you instantly.

Can I cancel an order?

Yes, as long as the seller has not packed it. After that it becomes a return. Cancelling never penalises you.

I sell: when am I paid?

14 days after delivery — the window during which the buyer can ask for a return. A verified shop is paid on delivery, with no wait.

How do I delete my account?

From My account → Delete my account. The account is disabled straight away and erased 30 days later; you can cancel during that period.

A question that is not here?

Write to info@generale-ci.com — we answer in French or English.

info@generale-ci.com